Return to Help Index
My Account
Contact Us
  Contact us at the following please, Fill out my form!
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my item?
  Please give us a call at 413-625-6145 and ask for either Myles or Jacqui for more information on returning an item

They will be in the office Monday through Friday from 8 am to 4 pm.

You can also send us an email at myles@megaplanet.com

Thank you!
I received the wrong item.
  If you feel that you have received the wrong item, please contact Myles or Jacqui within 72 hours of receiving the product.

Please give us a call at 413-625-6145. They will be in the office Monday through Friday from 8 am to 4 pm.

You can also send us an email at myles@megaplanet.com

Thank you!
What is your return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.